If you Return your item(s) to us within 14 days of receipt, in unsoiled, undamaged and unused condition, we will happily Refund or Exchange them for you.
Please send all Returns to: Brass Tacks Online, 11 Nene Road, Flitwick, Bedfordshire MK45 1SF . It is essential that you include a covering note with your parcel, telling us:
Your Original Order Number
You Name and Contact Phone Number
Whether you would like a Refund or an Exchange (and what you might require in exchange)
We strongly advise customers to obtain proof of postage from their Post Office, as in the extremely unlikely event of the item(s) not reaching us, this would be required in order for you to claim compensation.
Exchanges are subject to stock availability. Please check our website for up to date stock.
For Exchanges, please forward a cheque payable to “Brass Tacks" to cover the new Outbound postage. If you prefer, we can contact you by phone to take payment for this by a debit or credit card. The cost will usually be the rate of the Original Postage Cost (items originally sent postage free excepted). Please E-Mail firstname.lastname@example.org if you have any queries regarding exchange postage costs.
If you think you have received an incorrect or a faulty item, please contact us by E-Mailing email@example.com We will then be able to advise on the best way to proceed. Usually, this will involve the item being returned to our Returns Department for Inspection and verification of the faulty item prior to dispatching any replacements or issuing any refund.
In order to minimise potential fraud, all refunds will be made via the original payment method.